Warranties, Refunds, Repairs and Exchanges

Warranties, Refunds, Repairs and Exchanges

Warranty Policy

Thunder Domes warrants our product to be in good condition upon receipt and free from manufacturing defects for a period of 1 year from the original date of purchase. If purchased through an authorized retailer, you may wish to first attempt return/exchange through the retailer though all warranty issues accompanied by as much purchase information available are eligible to be evaluated for possible repair or a onetime replacement. Each warranty item is processed individually once the warranty form (below) has been filled out. Please allow 2-3 business days for response once the application is submitted. Do not ship product prior to application response. Thunder Domes will not pay for inbound shipping unless there was an error on our part. We highly encourage retaining all tracking information from your chosen carrier as we are not responsible for lost inbound shipments. Thunder Domes will not exchange or replace items purchased through unauthorized or closeout retailers e.g. eBay sellers, Craigslist, Sierra Trading Post, Amazon Treasure Truck or REI Garage Sale. 

PLEASE NOTE This warranty only covers manufacturing defects and does not cover:

  1. UV damage (discoloration and brittleness causes tearing)
  2. Elemental/accidental damage (wind, burns, animal bites)
  3. Improper care or use (hanging over weight limit, jumping, swinging)
  4. Normal wear and tear
  5. After-market design modifications 
  6. Lost/stolen product

For more information about keeping your gear in good condition, please visit our FAQs Page